What is the importance of User Experience in driving uptake of the EUDI Wallet?
User experience is the number one factor that will determine adoption. If we don’t start investing heavily in this now, we won’t reach the targeted adoption level of 80 percent of citizens in 2030.
Communication and education are also very important. This needs to be transparent, and also needs to address negative topics. Missing communication was one of the key reasons for the failed adoption of the German eID scheme 14 years ago.
What usability challenges do you see with the EUDI Wallet?
OpenID4VC is very new and there are many aspects which still need to be addressed. The protocol responsible for presenting credentials to a relying party (OpenID4VP) is critical, and will be crucial in defining the processes of the ecosystem. The protocol currently doesn’t support use case and credential discovery functions. For instance, what happens if a relying party requests three different credentials and the holder only has two in their wallet? We need to inform the user about where to get the missing credential.
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