From taking care of customer experience in real life to Design Thinking and UX in a digital world, for Sylvie Vandevelde, Head Marketing & Communication at Belgian Mobile ID, the customer-user-citizen needs to be at the heart of every solution. Thanks to technology and innovation, we have the opportunity today to be in the driving seat of our digital us. A digital society needs a digital ID that is easy to use and secure.
Belgian Mobile ID is a consortium of Belgium’s leading banks, mobile network operators and Federal Holding and Investment Company who have joined together to create itsme®, the European reference for mobile identification, authentication and digital signature.
itsme® was granted accreditation by the Belgian government as an official form of digital identity in January 2018 and on a European level in December 2019 (LOA high eIDAS). The itsme® app is used extensively in the financial sector among others because it complies with PSD2, FATF and GDPR guidelines. It has also been awarded ISO27001 certification. Since April 2021, itsme® is also available for Dutch citizens.